Last Updated: December 19, 2018
Website Visitors and Service Users: Like many managed service operators, we collect non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, device type, referring site, and the date and time of each visitor request, and we store it in log files. Your devices (depending on their settings) may also transmit location information to the Services.
We may also collect statistics about the behavior of visitors to our Websites and our Services, as well as potentially personally identifying information like Internet Protocol (“IP”) addresses. Our purpose in collecting such information is to better understand how our visitors use the Websites and Services, and to improve the Websites and Services. We do not disclose such statistics and IP address information other than under the circumstances described further below.
Your Account with Our Services: Citus Data collects information like your name, email address, phone number, payment info, and physical address when you set up your account with our Services.
Your Data with Our Services: When you use Citus Data Services, we store, process, and transmit your files (including data, photos, documents, and emails) and information related to them. This will make it easy for you to do things like share your information, send emails, and invite others to use the Services.
Cookies and other technologies: We and our partners (including analytics providers) use various technologies to collect and store information when you use our Websites and our Services, and this may include using cookies, beacons, tags, or similar technologies to identify your browser or device, and to analyze trends, track users’ movements around the website and the service, and to gather information about our visitors and users.
- Google Analytics: Google Analytics cookies are used to collect information about how website visitors use our Websites and Services. We use the information to compile reports and to help us improve the user experience of our Websites and Services. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
- Citus Data cookies: These cookies allow Citus Data to deliver different content based on your visitor status and provide you extra functionality.
- Marketo: Marketo cookies are used to improve our marketing efforts and help us make sure we’re providing the right type of useful information on our Websites.
- Drift: Drift cookies enable us to chat with you on our Websites and make sure we can follow-up with you to give you useful information.
- LinkedIn: LinkedIn cookies are used to improve the relevance and quality of Citus Data content that you see on LinkedIn.
- Heap: Heap cookies are used to collect information about how website visitors use our Websites and Services. We use the information to help us improve the user experience of our Websites and Services. The cookies collect information in an anonymous form.
- YouTube: YouTube drops cookies on their player for videos that are embedded on our Website pages. While we have no control over these cookies, they may include information to measure the number and behavior of YouTube viewers, and information about current viewing video settings as well as a personal identification token, if you are logged into YouTube.
We may partner with one or more
Customer and User Quotes and Testimonials: We display personal testimonials of satisfied customers and users on our Websites in addition to other endorsements. With your consent we may post your personal testimonial with your name and/or with your bio picture. If you wish to update or delete your testimonial, you can contact us at [email protected]
USAGE AND SHARING OF DATA:
We may share information as outlined below, but we won’t sell it to advertisers or other
Other Service Users: Our Services display information like your name and email address to other users in places like your user profile and sharing notifications. Certain features let you make additional information available to other users.
Third Party Applications: You can also choose to give third parties access to your information and your account for the Services—for example, via Citus Data APIs. Just remember that their use of your information will be governed by their privacy policies and terms.
Bulletin Boards / Chat Rooms: If you use a bulletin board or chat room associated with the Websites or the Services, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums and others who have access to the archive, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Law Enforcement: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Citus Data or our users; or (d) protect Citus Data’s property rights.
Our users’ data should receive the same legal protections regardless of whether it’s stored on our services or on their home computer’s hard drive, therefore we abide by the following Government Request Principles when receiving, scrutinizing, and responding to government requests for our users’ data:
- Be transparent,
- Fight blanket requests,
- Protect all users, and
- Provide trusted services.
For our Services, we have a team dedicated to keeping your information secure, and we take precautions to ensure the security of your PII. We follow generally accepted standards to protect the PII submitted to us, both during transmission and once we receive it. We also continue to work on features to keep your information safe in addition to things like
That said, like any managed service provider, we cannot guarantee that unauthorized third parties or unauthorized personnel will not gain access to your PII despite our efforts. You should note that in using the Websites and the Services, your information will travel through
Retention of Information: For users of our Services, we will retain information and PII you store on our Services for as long as we need it to provide you the Services.
PRIVACY SHIELD STATEMENT
Subject to FTC & Liability Citus Data is subject to the investigative and enforcement authority of the Federal Trade Commission (FTC). Citus Data’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Citus Data remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Citus Data proves that it is not responsible for the event giving rise to the damage.
Access & Choice: Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to [email protected] If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected]
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Dispute Resolution: In compliance with the Privacy Shield Principles, Citus Data commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact Citus Data at [email protected]
Citus Data has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.privacyshield.gov/article?id=ANNEX-I-introduction for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.